ServicePro for Android

ServicePro: A Workflow Management Tool for Field-Based Workers

ServicePro is a free business and productivity application developed by Arantico for Android devices. It is a workflow management tool that guides field-based workers through a sequence of steps to capture all the necessary information required while they are on-site.

The app offers a range of key features that make it a valuable tool for businesses managing field-based workers. Firstly, it improves job scheduling by eliminating the need to call engineers, and offers real-time visibility of call status. Field-based workers can capture parts used, parts required, photographs, notes, and customer signatures, which can be accessed by the back office in real-time. This helps to improve response times for customers and ensures a full service history is stored against the customer’s assets on each site.

Furthermore, the app flags parts required immediately to the back office and manages pre-planned maintenance visits. Finally, it provides improved customer reporting, making it easier for businesses to track and manage their customer service operations. Overall, ServicePro is a simple, yet effective tool that streamlines the workflow management process for field-based workers, improving efficiency and customer satisfaction.